NavigatorFree | MapFactor GPS Navigation App

In-app purchases and switching to a new device

Did you purchase professional TomTom maps or other optional add-on feature/s for your Navigator
and are now replacing your device with a new one? Don't worry, you won't lose your purchases.

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In-app purchases after June 2020:

Since June 2020, all in-app purchase (TomTom^® maps, HD Traffic and all Premium Features) have been connected to your Google Account. Just you use the same Google Account on the new device and the features will be available automatically.

Tip: If previously purchased features are not automatically available, we recommend going to Tools/Buy Maps in Navigator to initiate a connection to your Google account and refresh your purchase status (Internet connection required).

Note: The new concept of subscription of TomTom maps covers the latest maps and all map updates within the yearly period. (The former concept (prior 2021) of a TomTom map "lifetime" licence did not cover any updates, only the current map data at the time of purchase.)

In-app purchases before June 2020:

If you purchased TomTom^® maps or online traffic information (HD traffic) before June 2020 and wish to move the licence to your new device, please contact our Support team at support@mapfactor.com.

The Premium Features (Alternative routes, Head-Up-Display, Colour Themes and No Ads) are connected to your Google Account. Just you use the same Google Account on the new device and the premium features will be available automatically.

Tip: If the Premium Features are not automatically available, we recommend going to Tools/Buy Maps in Navigator to initiate a connection to your Google account and refresh your purchase status (Internet connection required).

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All in-app purchases are connected to your Apple ID. Just you use the same Apple ID on the new device and the features will be available automatically.

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If you purchased TomTom^® maps and wish to move the licence to your new device, please contact our Support team at support@mapfactor.com.

Settings Backup

If you are changing your Android device or doing a fresh reinstall of Navigator, you will very likely face the question of how to backup and copy your Navigator settings, favourite places, routes and so on. Navigator offers many customisation option so it would be annoying to have to start from scratch. There are two basic ways how to backup settings in Navigator.

Online - Google Drive Backup & Restore

When connected to the internet, the easiest way how to backup and restore your Navigator settings is by using the Google Drive.

Creating an online backup

run Navigator on your older device:
go to Settings - Advanced - Backup and reset/
tap Backup your settings to Google Drive
choose the Google Account you wish to use for the backup
from the list of preferences (files) choose which of the settings you wish to backup.

Restoring/Importing the settings into a new device:

Install Navigator on your new device
run Navigator
go to Settings/Advanced/Backup and reset/
tap Restore settings from Google Drive
choose (the same) Google account
your settings will be imported.

Offline - Local storage Backup & Restore

If you do not want to backup online, Navigator also offers backup using local storage on your device. Note: If you plan to reset your device, please save the backup file on an SD-card or another external storage.

Creating a local storage backup:

Run Navigator on your older device
go to Settings/Advanced/Backup and reset/
tap Backup your settings to local storage
choose preferences (files) for backup and tap OK
a backup file will be created.

Copying the backup file to your new Android device:

Install Navigator on your new Android device
find the backup file (internal memory or SD-card) of your older device - path: android/data/com.mapfactor.navigator/files/navigator/backup/
copy the file to the same folder on your new device.

Restoring the backup file on the new Android device:

Run Navigator
go to Settings/Advanced/Backup and reset/
tap Restore settings from local backup
select the backup file to be restored
your settings will be imported.

Offline - Copying selected setting files individually

You can copy files (like Favourites or Routes) manually. You do not have to create a backup, just copy the selected files individually.

Go to local storage on your older device (internal memory or SD-card)
Find the following folder: /android/data/com.mapfactor.navigator/files/navigator/
Find the file or files you wish to copy - e.g. favourites.xml (Favourites), routing_points.xml (Routing points and My routes), vehicle_profiles.xml etc.
copy this file/files to the same folder on your new device (overwrite the existing files)
restart Navigator and the settings will be available in the app

Note: In Android OS 10 and above, these files are unfortunately hidden by the system, i.e. unavailable. It is therefore necessary to use another backup/restore method.

Frequently Asked Questions

How often are map updates available?

OSM maps are updated monthy. New TomTom maps are released aprox. every 3 months.

Are the map updates for free?

If you are using NavigatorFREE with maps from OpenStreetMaps, all map updates are for free.
If you are using Navigator (iOS, Windows) with TomTom maps, we offer a 50% discount for a TomTom map upgrade.
Navigator 6.2 for Android introduced a new concept of one-year subscription for TomTom maps, which includes also the quarterly updates.
Customers with Navigator PRO versions (Android, iOS) have the map updates also included in their subscription.

I bought a TomTom map licence in the past and now the app offers me a map update. Do I have to buy it?

iOS, Windows, WinCE: TomTom maps have no expiry date, updates are charged at approx 50%. You can update any time in the future, no need to do it with every release.

Will PC Navigator work with my GPS device?

PC and Pocket Navigator will work with any GPS device that can output NMEA data. This is the standard output format that is support by 99% of all GPS manufacturers. You can use for example this GPS/GLONASS USB device. Note: Be aware, that not all GPS devices work with OS Windows 10.

How can I tell which COM port my GPS device is connected to?

Go to My Computer/Control Panel/System/Hardware/Device Manager. In the list expand Ports (COM & LPT). Your device should be listed here.

If you encounter mysterious behaviour of Navigator, please:

iOS

send log files from Navigator directly from your mobile device. The log files can be sent from the Main Menu of Navigator via

Settings - Advanced - Report a problem.

Please describe in detail the problem and what was foregoing it. Or you can contact our Technical Support by email: ios-log@mapfactor.com

Android

send log files from Navigator directly from your mobile device. The log files can be sent from the Main Menu of Navigator via

Settings - Advanced - Send logs.

Please describe in detail the problem and what was foregoing it. Or you can contact our Technical Support by email: android-log@mapfactor.com

Windows Phone/10 Mobile

send log files from Navigator directly from your mobile device. The log files can be sent from the Main Menu of Navigator via

Settings - App - Send feedback - click on "send feedback" button and choose to include log files in your message.

Technical Support: windowsapps@mapfactor.com

Windows PC

We offer technical support for free to registered users only. Please register. Technical support is offered only in Czech and English. Before you contact technical support, please try the following steps:

First download the latest version of sotware using program „Navigator 17 Setup Utility“. This program was installed during the installation of PC Navigator, MapExplorer or Pocket Navigator into your computer. Number in name Setup Utility is equal to your software version. In further instructions the number of version will be replaced by letter X.
Navigator X Setup Utility run on your PC by START/Programs/Navigator X/Setup Utility/Setup Utility.
Then press the button Product updates and follow the instructions on the screen.
The number of your current version of navigator you can find in Main Menu / About {the number of version is for example 17.0.56}.
In MapExplorer you can find your software version in the Main Menu / Help / About {the number of version is for example 17.0.56}.
Carefully read the manual on DVD in directory Manuals in PDF format. Or download it from https://www.mapfactor.com/manuals/
Carefully read the last chapter of manual "FAQs” regarding solving problems.

To send logs, run Navigator Setup Utility on your PC by START/Programs/Navigator X/Setup Utility/Setup Utility. Click on “Send error report”. Please describe in detail the problem and what was foregoing it.

If the problems are lasting send an e-mail to: support@mapfactor.com. Please describe:

your software version;
your operating system version;
detailed description of the problem and what was foregoing it;
attach the log.txt file which can be found:
- Windows 2000/XP
  C:\Documents and Settings\{user}\Application data\Navigator\17.0\navigator.log.txt for PC Navigator or C:\Documents and Settings\{user}\Application data\Navigator\17.0\log.txt for MapExplorer. This directory is usually hidden. You can unhide it in My computer/Tools/Folder options/View and here you check "Show hidden files and folders".
- Windows Vista/7/8/10
  C:\Users\{user}\AppData\Roaming\Navigator\17.0